Refund policy

Returns and Exchanges

We do not accept returns or exchanges for reasons of customer preference, including but not limited to change of mind, incorrect selection, or personal taste.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at:

Email: info@the-artisan-japan.com

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once we confirm the defect or shipping error, we will provide return instructions.

Return Method

Eligible items must be returned by mail to the address provided in our return instructions.

Return Shipping Fees

• For defective, damaged, or incorrectly shipped items: Return shipping costs will be covered by us.
• For all other cases: Returns are not accepted.

Refund Process

After we receive and inspect the returned item, we will issue a refund to the original payment method. Refunds are typically processed within a reasonable timeframe after inspection.

Legal Compliance

All returns and refunds are handled in accordance with applicable Japanese consumer protection laws (effective January 31, 2017).