Privacy policy

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our website (the “https://the-artisan-japan.com/”).

 

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” means any information that can identify an individual, either directly or indirectly.

Device Information

  • Examples collected: browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and how you interact with the Site.
  • Purpose: to ensure the Site loads properly for you, to perform analytics, and to improve our Site and services.
  • Source: automatically collected via cookies, log files, web beacons, tags, or pixels.
  • Disclosure: shared with our service provider, Shopify.

Order Information

  • Examples collected: name, billing and shipping addresses, payment information (including credit card details), email address, and phone number.
  • Purpose: to fulfill orders, process payments, arrange shipping, provide invoices and confirmations, communicate with you, and perform fraud screening.
  • Source: collected directly from you.
  • Disclosure: shared with Shopify to process your order.

Customer Support Information

  • Purpose: to provide assistance and respond to your inquiries.
  • Source: collected directly from you.

 

2. Minors

The Site is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.
If you believe your child has provided us with personal information, please contact us to request its deletion.

 

3. Sharing Personal Information

We share your Personal Information with service providers to help us deliver our services and fulfill our contracts with you.

  • We use Shopify to power our online store. Read more about Shopify’s privacy practices here: https://www.shopify.com/legal/privacy
  • We may disclose information to comply with laws, respond to lawful requests (e.g., subpoenas or warrants), or protect our rights.

 

4. Behavioural Advertising

We use your Personal Information to offer personalized marketing and ads we think may interest you.

 

5. Using Personal Information

We use your Personal Information to:

  • Provide our products and services
  • Process your payments
  • Arrange shipping and fulfillment
  • Communicate with you about your orders
  • Inform you of new products, services, and promotions (in line with your preferences).

 

6. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law.
You may request deletion of your Personal Information at any time (see “Your Rights” below).

 

7. Automatic Decision-Making

If you reside in the EEA or UK, you have the right to object to processing based solely on automated decision-making, including profiling, that has a legal or significant effect on you.

We do not engage in fully automated decision-making that significantly affects customers.
Our processor, Shopify, uses limited automated processes to prevent fraud, such as:

  • Temporary denylist of IP addresses linked to failed transactions (expires after a few hours).
  • Temporary denylist of credit cards linked to those IP addresses (expires after a few days).

 

8. Cookies

A cookie is a small text file stored on your device to enhance your browsing experience.
We use functional, performance, and marketing cookies to provide and improve our services.

You can manage or disable cookies through your browser settings.
Please note that disabling cookies may affect your browsing experience.
For more information, visit www.allaboutcookies.org.

For details on the specific cookies used by Shopify, please refer to:
Shopify Cookie Policy

 

9. Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals, as there is no consistent industry standard for how such signals should be interpreted.

 

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal or operational reasons.
The updated version will always be posted on this page with a revised “Last Updated” date.

 

11. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us at:

📧 Email: info@the-artisan-japan.com
📍 Address: 103-0022, 1-11-12 Nihombashi Muromachi, Nihombashi Mizuno Blug. 7F, Chuo-ku Tokyo, Japan